Appointments
All consultations are by appointment. Urgent consults can often be accommodated – please call reception if you need assistance.
Patients can request to see their preferred GP or nurse and it will be endeavored to achieve this request. However this is not always possible, and the receptionist will suggest an alternative practitioner if available.
Some consultations require a longer appointment. Please inform reception staff if you have more than one issue to discuss or your health needs are more complex, so enough time can be allocated.
After Hours
When the practice is closed, you can call the locum service, National Home Doctor Service on 13 74 25, who offer a bulk billing home doctor service. A visit summary is sent to the clinic to incorporate in your patient history for continuity of care. In the case of an emergency, patients should dial 000.
Autonomy
All general practitioners and other healthcare professionals in the practice are free to make decisions that affect the management of their patients in accordance with accepted clinical judgement, best available evidence and adherence to valid clinical care guidelines.
Accreditation
Rosanna Medical Group and Viewbank Family Medical Group are fully accredited practices with Australian General Practice Accreditation Limited.
The accreditation process ensures that these practices are committed to delivering safe and high quality care with ongoing quality improvement.
My Health Record
The My Health Record (MHR) is a digital summary of a patient’s medical record that can be shard securely online between the patient and the healthcare providers that they visit. The practice is able to upload to your My Health record.
Privacy
This practice complies with federal and state privacy regulations including the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012 as well as complying with standards set out in the RACGP Handbook for the management of health information in general practice (3rd edition). They are only accessible by authorised staff.
Feedback and Complaints
The clinic is always interested in receiving feedback regarding the service received. Your suggestions and input into how the clinic can improve the service is always welcome. Please feel free to discuss any concerns you have with your GP, the practice manager or reception. Your concerns, suggestions and complaints are taken seriously. A complaints/suggestion box is situated in the waiting room, if the issue cannot be resolved you may contact the Health Complaints Commissioner, Level 26, 570 Bourke Street, Melbourne 3000. Phone 1800 582 113